Privacy Policy

Snakker License Agreement
& Privacy Policy

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The following definitions (and additional definitions provided below) will apply:
1.1. “Agreement” means the applicable Sales Order and this Agreement.
1.2. “Snakker™ Content” means Snakker™-supplied text, audio, video, graphics, and other information and data available by means of the Service or on Snakker™‘s website.
1.3. “Authorized Users” means employees or contractors of the Customer for whom the Customer provided details and created a unique username and password, which must not exceed the number of users specified in the Sales Order.
1.4. “Confidential Information” has the meaning outlined in 8.1.
1.5. “Customer” means the Party entering the Agreement with Snakker™, and identified in the Sales Order.
1.6. “Customer Data” means data, information, or the material provided or submitted by the Customer to Snakker™ and which pertain to the activities to the Customer.
1.7. “Fees” means the fees payable for the Service specified in the Sales Order.
1.8. “Intellectual Property Rights” means any and all now known or hereafter existing (a) rights associated with the works of authorship, including copyrights, mask work rights, and moral rights, (b) trademark or service mark rights, (c) trade secret rights, know-how, (d) patents, patent rights, and industrial property rights, (e) layout design rights, design rights, (f) trade and business names, domain names, database rights, rental rights and any other industrial or intellectual proprietary rights or similar right (whether registered or unregistered), and (g) all registrations, applications for registration, renewals, extensions, divisions, improvements or reissues relating to any of these rights and the right to apply for, maintain and enforce any of the preceding items, in each case in any jurisdiction throughout the world.
1.9. “Master Subscription Agreement” means this master subscription agreement.
1.10. “Party” means Snakker™ or the Customer, as applicable.
1.11. “Renewal Term” means the term of this Agreement as specified in 9.1.
1.12. “Sales Order” means the sales order form, or order written document, detailing the Services being procured by the Customer, and which references this Agreement; 1.13. “Snakker™” is registered under Colony Aps, Damfaergevej 27-29, DK-2100, Copenhagen, Denmark, registered with the Nordea Bank ApB.
1.14. “Service” consists of a cloud-based platform as a software solution, aimed at making any type of content interactive and engaging.
1.15. “Subscription Date” means the start date of the subscription for the Service.
1.16. “Term” means the term of this Agreement as specified in 9.1, extended with any Renewal Term(s), as the case may be.
1.17. “Third Party” means any legal or natural person, other than the Customer or the Authorized Users.
1.18. “Third Party Materials” means the term of this Agreement as specified in 7.5.
1.19. “Third Party Services” means the term of this Agreement as specified in 7.5.
1.20. “User Data” shall mean any of the following data: annotated, post, impression, product impression, product view, product purchase, sales transaction, video stream play, video stream embed, and/or video view.  
1.21. “Virus” means a virus, cancelbot, worm, logic bomb, Trojan horse, or other harmful components of software or data.

2.1. Subject to the terms and conditions of this Agreement and timely payment of the Fees by the Customer, Snakker™ hereby grants to the Customer a renewable, restricted, personal, non-exclusive, non-transferable, non-assignable license, without the right to sublicense, for the Term to permit Authorized Users to access and use the Service, for the Customer’s direct business purposes. Snakker™ reserves the right to make, in its sole discretion, changes, and updates to the functionality and/or documentation of the Service from time to time.
2.2. The Customer shall not have the right to (i) use the Service in whole or part for any other purpose, other than as provided herein or to make services available to Third Parties utilizing the Service, (ii) decompile, disassemble, reverse engineer or attempt to reconstruct, identify or discover any source code, underlying ideas, underlying user interface techniques or algorithms of the Service by any means whatsoever, or disclose any of the foregoing, or (iii) use the Service in any way that is unlawful, illegal, fraudulent or harmful, or (iv) in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
2.3. Snakker™ and its suppliers retain all Intellectual Property Rights, title, and interest in and to the Service and Snakker™ Content, including any and all related Intellectual Property Rights, and all modifications and derivative works thereto. All rights in and to the Service and Snakker™ Content not expressly granted to the Customer in this Agreement are reserved by Snakker™. No license is granted to the Customer except as to use of the Service as expressly stated herein. The Snakker™ name, Snakker™ logo, and the product names associated with the Service are trademarks of Snakker™ or Third Parties, and they may not be used without Snakker™‘s prior written consent.
2.4. The Customer agrees that Snakker™ will set up a separate cloud account under the name of the Customer and with the credentials given by the Customer. The Customer also agrees that only Snakker™ can manage this account in order to secure its performance for the Customer. This account will be exclusively linked to the Authorized Users of the Customer.
2.5. Access to the Service is initially limited to the Authorized Users, and must not exceed the number of users specified in the Sales Order.

2.6.1. Snakker™ may offer the Customer, at its own discretion and subject to modification or withdrawal at any time by the latter, unpaid access to the Service up to two (2) weeks (“Trial Period”).
2.6.2. Snakker™ will offer at most one Trial Period to the Customer. The Customer agrees not to attempt to circumvent this limitation.
2.6.3. During the Trial Period, the Customer agrees to abide by all terms and conditions of this Agreement, except that no fees will be due by the Customer.
2.6.4. Parties will automatically enter into a paid subscription in accordance with article 3 of this Agreement unless the Customer cancels the account within his settings profile under ‘Subscription’.

3.1. The Customer agrees to pay the Fees according to the payment terms in the Sales Order.
3.2. All online subscription payments are fully refundable under our 30 day money back guarantee.
3.2.1 All manual payment obligations are non-cancellable and all amounts paid are non-refundable. Amounts due are exclusive of all applicable taxes, levies, or duties, and the Customer will be solely responsible for payment of all such amounts. All amounts are payable in Euro. Any amounts not paid when due shall bear interest at the rate of one and one-half percent (1.5%) per month.
3.3. If the Customer believes that Snakker™ has incorrectly billed the Customer, the Customer must contact Snakker™ as soon as possible and ultimately within 15 days as of the respective invoice date. The Customer is not entitled to offset or deduct any amounts from invoices of Snakker™ until Snakker™ has issued a credit note for this disputed amount.

4.1. All Customer Data submitted by the Customer to Snakker™ will remain the sole and exclusive property of the Customer.
4.2. The Customer will have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness of, and copyright permissions for all Customer Data. Snakker™ will not use the Customer Data for any purpose other than to provide the Service to the Customer and for the reporting of user statistics.
4.3. The Parties shall comply with all applicable laws regarding Customer Data, use of the Service, and the Snakker™ Content, including but not limited to laws involving data protection law.
4.4. Subject to the terms and conditions of this Agreement, the Customer grants to Snakker™ a non-exclusive license to use, copy, store, transmit and display Customer Data to the extent reasonably necessary to provide and maintain the Service.

5.1. When performing its obligations under this Agreement, Snakker™ will process personal data on the Customer’s behalf. In this context, the Customer shall be the data controller and Snakker™ shall be a data processor. In any such case:
5.1.1. Each Party acknowledges and agrees that the personal data may be transferred or stored in any country of the European Union, in order to carry out each Party’s obligations under this Agreement;
5.1.2. The Customer shall ensure that the Customer is entitled to transfer the relevant personal data to Snakker™ so that Snakker™ may lawfully use, process, store, and transfer the personal data in accordance with this Agreement on the Customer’s behalf;
5.1.3. The Customer shall ensure that the relevant Third Parties have been informed of such use, processing, storage, and transfer as compliant with applicable data protection legislation and industry standards;
5.1.4. Snakker™ shall process the personal data in accordance with the terms of this Agreement and any lawful instructions reasonably given by the Customer from time to time;
5.1.5. Each Party acknowledges and agrees that each Party’s data shall be shared with each Party’s employees, representatives, officers, directors, agents, advisors, affiliates, and consultants who have a need to know such data to provide technical support; and are bound by a confidentiality obligation before such disclosure;
5.1.6. Each Party shall take appropriate and sufficient technical and organizational measures against unauthorized or unlawful processing of the personal data or its accidental loss, destruction, or damage;
5.2. If the Customer’s use of the Service requires the Customer to enter into a data processing agreement, a data processing agreement will be entered into on the date of the Agreement. In the event of a conflict between this Agreement and the above-mentioned data protection agreement, the terms and conditions of the data protection agreement will prevail as the case may be.

6.1. The Customer agrees to defend, indemnify, and hold harmless Snakker™ (and its officers, directors, employees, and agents) from and against any founded and well-substantiated Third Party claims, actions or demands (including, without limitation, costs, damages, and reasonable legal and accounting fees) which result from any Customer Data infringing the rights of any Third Party (including infringement of intellectual property).
6.2. Snakker™ will defend, indemnify, and hold the Customer (and its officers, directors, employees, and agents) harmless from and against all costs, liabilities, losses, and expenses arising from any founded and well-substantiated Third-Party claim, suit, action, or proceeding arising from the infringement of any European intellectual property rights by the Service or Snakker™ Content (other than that due to Customer Data). In case of such a claim, Snakker™ may, in its sole discretion, (i) procure a license that will protect the Customer against such claim without cost to the Customer, or (ii) replace the Service with a non-infringing Service, or (iii) if such remedies are not practicable, Snakker™ may cancel the Service and this Agreement, provided that in case of such cancelation, the Customer will receive a pro-rata refund of the license fees prepaid for use of the Service not yet furnished as of the termination date, and Snakker™ shall compensate, without prejudice to the maximum liability of Snakker™ outlined in 7.4 below, the Customer for its reasonable internal and external integration and implementation costs of changing to a Third Party supplier of services equivalent to the Services, and the Customer’s possible other costs and losses.

7.1. To the best of Snakker™’s knowledge, the Service and/or Snakker™ Content does not, upon delivery to the Customer, contain any Virus, and Snakker™ shall not knowingly program into any of the Service and/or Snakker™ Content any Virus or other software routine designed to permit unauthorized access to any Customer computer system or to disable, erase or otherwise cause damage to software, hardware or data or any back door, time bomb, software lockout key or device, drop dead device, or other software routine designed to disable a computer, either automatically or with the passage of time or under the control of any person unless any such software routine is expressly requested in writing by the Customer. It is understood that Snakker™ will perform the necessary checks and scans to ascertain this representation.
7.2. Disclaimer. Except as expressly outlined in 7.1, Snakker™ makes no representations or warranties, express or implied, regarding the use or performance of the service, including without limitation any implied warranties of merchantability, or fitness for a particular purpose. Snakker™ does not warrant or represent that the Service will be compatible with any application, program, or platform not specifically identified as compatible in the Service. The Customer accepts the service “as is”.
7.3. To the extent legally permitted under Danish law, and notwithstanding anything to the contrary in this agreement, parties shall not be liable to each other, for any punitive damages of any nature arising out of or in connection with this agreement, regardless of the cause of action or the theory of liability, whether in tort, contract, or otherwise, even if parties have been notified of the likelihood of such damages.
7.4. Without prejudice to 7.2 and 7.3 of the Agreement, in the event, that liability is imposed on a Party its liability arising out of or in connection with this Agreement, regardless of the cause of action or the theory of liability, whether in tort, contract, or otherwise, shall not exceed the total fees paid by the Customer under this Agreement during the 12 (twelve) months before the event that gives rise to a Party’s liability, provided that the aggregate indemnity obligation of each Party pursuant to this Agreement will be capped at the total fees paid by the Customer under this Agreement during the 12 (twelve) months before the event that gives rise to a Party’s liability. As of the date of the Agreement, Snakker™ represents to the best of its knowledge, that no Third-Party has any claims pertaining to the source code ownership of Snakker™ pertaining to the Service.
7.5. The Service may include gateways, links, or other functionality that allows the Customer to access Third Party services (“Third Party Services”) and/or Third Party content and materials (“Third Party Materials”). Snakker™ does not supply and is not responsible for any Third Party Services or Third Party Materials, which may be subject to their own licenses, end-user agreements, privacy and security policies, and/or terms of use. Snakker™ makes no warranty as to Third-Party services or Third-Party materials.

8.1. “Confidential Information” means non-public information, technical data, or know-how of a Party and/or its affiliates, which is furnished to the other Party in written or tangible form in this Agreement or connection with this Agreement. Oral disclosure will also be deemed Confidential Information if it would reasonably be considered to be of a confidential nature or if it is confirmed at the time of disclosure to be confidential.
8.2. Notwithstanding the foregoing, Confidential Information does not include information which is: (i) already in the possession of the receiving Party and not subject to a confidentiality obligation to the providing Party; (ii) independently developed by the receiving Party; (iii) publicly disclosed through no fault of the receiving Party; (iv) rightfully received by the receiving Party from a Third Party that is not under any obligation to keep such information confidential; (v) approved for release by written agreement with the disclosing Party; or (vi) disclosed pursuant to the requirements of the law, regulation, or court order, provided that the receiving Party will promptly inform the providing Party of any such requirement and cooperate with any attempt to procure a protective order or similar treatment.
8.3. Neither Party will use the other Party’s Confidential Information except as reasonably required for the performance of this Agreement. Each Party will hold in confidence the other Party’s Confidential Information by means that are no less restrictive than those used for its own confidential materials. Each Party agrees not to disclose the other Party’s Confidential Information to anyone other than its employees or subcontractors who are bound by confidentiality obligations and who need to know the same to perform such Party’s obligations hereunder. The confidentiality obligations outlined in this section will survive for one year after the termination or expiration of this Agreement. Notwithstanding the foregoing, Snakker™ is entitled to communicate at its sole discretion that it services the Customer (including but not limited to advertising related to the marketing and distribution of its Service) as per the Term of this Agreement, without revealing any Confidential Information.
8.4. Upon termination or expiration of this Agreement, except as otherwise agreed in writing or otherwise stated in this Agreement, each Party will, upon the request of the disclosing Party, either: (i) return all of such Confidential Information of the disclosing Party and all copies receiving Party’s possession or disclosing Party; or (ii) destroy thereof in the control to the all Confidential Information and all copies in the receiving Party’s possession or control. At the request of the disclosing Party, the receiving Party will certify in writing that no copies have been retained by the receiving Party, its employees, or agents. 8.5. In case a Party receives a legal process that demands or requires disclosure of the disclosing Party’s Confidential Information, such Party will give prompt notice to the disclosing Party, if legally permissible, to enable the disclosing Party to challenge such demand.

9.1. This Agreement will begin on the Subscription Date and will, without prejudice to article 2bis.4 of this Agreement, end one (1), three (3), or twelve (12) months following any Trial Period, if applicable (the “Term”) based on the package (Essential, Professional, Business) & duration selected by the client. This Agreement will then automatically renew itself for that same selected period (each a “Renewal Term”) beginning at the end of the Term, respectively Renewal Term, unless either Party provides notice before the end of the Term, respectively current Renewal Term, as applicable.
9.2. For custom Enterprise agreements, this Agreement will begin on the Subscription Date and will, end twelve (12) months following any Trial Period, if applicable (the “Term”). This Agreement will then automatically renew itself for a successive two (2) years period (each a “Renewal Term”) beginning at the end of the Term, respectively Renewal Term, unless either Party provides notice of termination three (3) months before the end of the Term, respectively current Renewal Term, as applicable.
9.3. Each of the Parties may terminate this Agreement with immediate effect (or in its sole discretion, suspend the access to the Service, in the event applicable) due to any material breach of the rights and obligations of the other Party under this Agreement.

10.1. Applicable law and Jurisdiction. This Agreement will be interpreted fairly in accordance with its terms, without any strict construction in favor of or against either Party and in accordance with Danish law, without giving effect to any laws of conflict. Any dispute arising hereunder which cannot be amicably settled between the Parties within a reasonable period from the dispute arising shall be submitted to the courts of Copenhagen.
10.2. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) will be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.
10.3. No Agent. No joint venture, partnership, employment, or agency relationship exists between the Customer and Snakker™ as a result of this Agreement or use of the Service.
10.4. No Waiver. The failure of a Party to enforce any right or provision in this Agreement will not constitute a waiver of such right or provision unless acknowledged and agreed to by that Party in writing.
10.5. Force Majeure. Except for the payment by the Customer, if the performance of this Agreement by either Party is prevented, hindered, delayed, or otherwise made impracticable by reason of any flood, riot, fire, judicial or governmental action, labor disputes, acts of God, or any other causes beyond the control of such Party, that Party will be excused from such to the extent that it is prevented, hindered or delayed by such causes.
10.6. Assignment. This Agreement (or any part thereof) may not be assigned, transferred, or sublicensed by either of the Parties without the other Party’s prior written consent. Such consent is not to be withheld unreasonably, however, it is highly important to the Customer that this Agreement in whole or in part will not be assigned, transferred, or sublicensed to a direct or indirect competitor to the Customer. This agreement may be enforced by and is binding on permitted successors and assigns. 10.7. Notice. Each Party must deliver all notices or other communications required or permitted under this Agreement in writing to the other Party at the address listed on the Sales Order by courier, by certified or registered mail (postage prepaid and return receipt requested), or by a nationally recognized express mail service. Notice will be effective upon receipt or refusal of delivery. If delivered by certified or registered mail, any such notice will be considered to have been given five (5) business days after it was mailed, as evidenced by the postmark. If delivered by courier or express mail service, any such notice shall be considered to have been given on the delivery date reflected by the courier or express mail service receipt. Each Party may change its address for receipt of notice by giving notice of such change to the other Party.
10.8. Entire Agreement. This Agreement, together with any applicable Schedule(s) and Appendix(es), comprises the entire agreement between the Customer and Snakker™ and supersedes all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between the parties regarding the subject matter contained herein. No amendment to or modification of this Agreement will be binding unless in writing and signed by an authorized representative of each Party.

11.1. Service License: Subject to the terms hereof, we grant you access to our Services. This includes the right to:Stream videos that you have the right to view;Upload, store, and/or live stream videos, subject to your plan;Embed our embeddable video player on third-party websites; andUse all related functionality that we may provide.
Features: The features available to you will depend on your plan. We may change features from time to time. If you have a paid account, we commit to providing the core video hosting and streaming features of your plan (including the bandwidth and storage capabilities stated at the time of purchase) during your current service period.
11.2 Unlimited Bandwidth Fair Use Policy: Generally, we do not limit or impose additional fees for bandwidth consumption on Self-Serve accounts (i.e. the data used in order to deliver your videos to viewers). However, this policy is subject to fair use: If your aggregate bandwidth usage (across all accounts you control) is higher than 99% of Self-Serve users on our platform in any calendar month, we may, in our discretion, charge fees for excessive usage, require you to upgrade to a more suitable plan, or terminate your account(s) upon advance written notice.

12.1 We may allow you to upload, live stream, submit, or publish (collectively, to “submit”) content such as videos, recordings, images, and text (collectively, “content”). You must ensure that your content, and your conduct, complies with the Acceptable Use Policy set forth in this Section . Snakker may (but is not obligated to) monitor your account, content, and conduct, regardless of your privacy settings. Snakker may remove or limit access or availability to any content or account that it considers in good faith to violate this Acceptable Use Policy.
12.2 Copyright Policy You may only upload content that you have the right to upload and share. Copyright owners may send Snakker a takedown notice as stated in our Copyright Policy if they believe Snakker is hosting infringing materials. We will, in appropriate circumstances, terminate the accounts of persons who repeatedly infringe.
12.3 Content Restrictions You may not submit any content that: Infringes any third party’s copyrights or other rights (e.g., trademark, privacy rights, etc.);Is sexually explicit or promotes a sexual service;Is defamatory;Is harassing or abusive;Contains hateful or discriminatory speech;Promotes or supports terror or hate groups;Contains instructions on how to assemble explosive/incendiary devices or homemade/improvised firearms;Exploits or endangers minors;Depicts or encourages self-harm or suicide; Depicts (1) unlawful real-world acts of extreme violence, (2) vivid, realistic, or particularly graphic acts of violence and brutality, (3) sexualized violence, including rape, torture, abuse, and humiliation, or (4) animal cruelty or extreme violence towards animals;Promotes fraudulent or dubious money-making schemes, proposes an unlawful transaction, or uses deceptive marketing practices;Contains false or misleading claims about (1) vaccination safety, or (2) health-related information that has a serious potential to cause public harm;Contains false or misleading information about voting;Contains conspiracy-related content where the underlying conspiracy theory makes claims that (1) suggest that a real-world tragedy did not occur, or (2) violate other content restrictions; orViolates any applicable law.
12.4 Code of Conduct In using our Services, you may not: Use an offensive screen name (e.g., explicit language) or avatar (e.g., containing nudity);Act in a deceptive manner or impersonate any person or organization; Harass or stalk any person;Harm or exploit minors;Distribute “spam” in any form or use misleading metadata;Collect personal information about others; Access another’s account without permission;Use or export any of our services in violation of any U.S. export control laws;Engage in any unlawful activity; Embed our video player on or provide links to sites that contain content prohibited by Section 12.3; orCause or encourage others to do any of the above. 12.4 Prohibited Technical MeasuresYou will not: Except as authorized by law or as permitted by us: scrape, reproduce, redistribute, create derivative works from, decompile, reverse engineer, alter, archive, or disassemble any part of our Services; or attempt to circumvent any of our security, rate-limiting, filtering, or digital rights management measures;Submit any malicious program, script, or code;Submit an unreasonable number of requests to our servers; orTake any other actions to manipulate, interfere with, or damage our Services.

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